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Streaming Media Classes FAQ
- What kind of computer equipment and Internet access do I need to use this online education?
Users need high-speed Internet connection (DSL or cable, no dial-up) and audio capabilities (sound card) to accommodate streaming audio and video. Adobe Flash Player is also needed and can be obtained at no charge from Adobe's website. Public libraries in larger cities usually have high speed Internet access, but may have a time limit as to how long user can be on their computers. - I can't log in.
If your having trouble logging into the application first check that your typing in your user name and password correctly. Verify that your caps lock key is not on. If you continue to have problems, try resetting your password - use the "Forgot Password" button and a new password will be emailed to you.
If you do not receive your password in a few minutes and have reset it more than once contact the system administrator using the contact page available on this web site. There may have been trouble sending you an email for some reason. - When I click the links for each presentation, nothing happens.
This is most likely because you either do not have the latest version of Adobe Flash Player installed, or your web browser doesn't recognize that it is installed. To remedy this, download and install the latest version from the Adobe website. - The video doesn't play or takes a long time to buffer.
The videos are intended to be streamed using a highspeed internet connection. Using a slow connection will cause the video to not play properly. If the videos frequently buffer, then it means that you are not maintaining a fast enough connection to our servers to watch our videos. Please contact your network administrator. We do not support dialup connections. - Can I fast forward or rewind the video?
You can fast forward, rewind, pause, stop and restart the video using the controls in the player. To use the fast forward or rewind buttons, you simply need to press the buttons and release them. Press them again to stop the fast forwarding or rewinding and resume normal play.
You will need to let the video buffer before you can use these controls.buffer time depends on your connection speed. - When does system maintenance occur?
System maintenance of the IRIS Education servers may occur on the second Wednesday of the month from 10PM-12AM (PT). If you are logged onto this site during that window you may encounter a brief interruption of service--please try again after 12AM. We appreciate your understanding as we take the necessary steps to ensure our systems are running at peak performance and provide reliable service to our customers. - How do I register, drop, or get other information about my enrollment?
Contact the Seattle Central Community College Certificate Programs office for information about your registration. Complete contact information is available online via this link .
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